KAMENOAYUMI villa usage guide

House Rules, Terms of Use, Privacy Policy

table of contents

House rules

These house rules are a request to guests staying at KAMENOAYUMI villa (hereinafter referred to as "this facility") to ensure a safe, secure, and comfortable stay. Reservations and stays are subject to your agreement to these house rules.

1. Check-in and check-out

  1. Check-in time: After 3:00 PM
  2. Check-out time: Until 10:00
  3. If you wish to change the time, please contact us in advance (additional charges may apply).

2. Capacity and fellow guests

  1. The facility's capacity is up to [○ people].
  2. If the number of people at the time of booking differs from the actual number of people using the facility, additional charges may be incurred or the facility may be refused.
  3. We strictly prohibit anyone other than guests from staying at the hotel from staying overnight without permission.

3. Noise and consideration for neighbors

  1. Please refrain from making loud noises, shouting, playing music, etc. so as not to disturb the local residents.
  2. Please be especially quiet both indoors and outdoors between 9:00 PM and 8:00 AM.
  3. If there are complaints from neighbors, you may be asked to stop using the facility.

4. Smoking

  1. As a general rule, our facility is non-smoking throughout the building, but smoking is permitted in some areas.
    (For example, "Smoking is permitted only in designated outdoor areas.")
  2. If you smoke indoors, we may charge you the actual cost of special cleaning and deodorizing fees.

5. Pets allowed

  1. Pets are not allowed/allowed under certain conditions.
    [If allowed: up to ○ small dogs, etc.]
  2. Owners are responsible for any damage, mess, or noise caused by pets.

6. Use of kitchen and facilities

  1. You are free to use the kitchen, cooking utensils and tableware, but please clean and put away after use.
  2. Please use the provided appliances and equipment in accordance with the instruction manuals and signs.
  3. If the equipment is damaged due to customer negligence, you may be required to pay the actual cost of repairs or replacement.

7. Sorting and disposal of garbage

  1. Please separate your garbage according to the signs, such as [burnable garbage/non-burnable garbage/recyclable garbage].
  2. Please use the designated trash cans and trash areas.
  3. If you leave a large amount of trash or if you dispose of the trash improperly, you may be charged an additional cleaning fee.

8. Use of fire

  1. The use of fire, including candles, incense, and fireworks, is prohibited indoors.
  2. Barbecues, bonfires, etc. may only be conducted in permitted locations, at permitted times, and in permitted ways (please check in advance for details).

9. Managing valuables

  1. Please keep cash, precious metals and other valuables in your own care.
  2. As a general rule, the facility cannot be held responsible for theft, loss, or damage.

10. Damage and Defacement

  1. If the building, furniture, appliances, or fixtures are damaged or soiled, please contact us immediately.
  2. For damage or soiling caused intentionally or accidentally, we may charge you the actual cost of repair or replacement.

11. Prohibitions

The following actions are prohibited:

  • Parties and large gatherings that cause a nuisance to neighbors
  • Acts that violate laws and regulations, use of illegal drugs, and involvement with anti-social forces
  • Smoking indoors (if designated as non-smoking)
  • Unauthorized commercial use, filming or distribution that significantly damages the image of the facility, etc.

12. Emergency Response

  1. In the event of a fire, earthquake, or other disaster, please make your own safety your top priority.
  2. Please check the emergency contact information (fire department, police, medical institutions, etc.) in the information desk in your room.
  3. If there is a serious abnormality in the facility, please contact [Emergency Contact: XXX-XXX-XXX].

*If you do not follow the above rules, we may refuse your use even during your stay. Please note that we will not provide refunds in such cases.

Terms of Use (Accommodation Terms and Conditions)

These Terms of Use (hereinafter referred to as "these Terms") set out the terms of use for "KAMENOAYUMI villa" (hereinafter referred to as "this Facility"), an accommodation facility operated by KAMENOAYUMI Co., Ltd. (hereinafter referred to as "our company"). When making a reservation or using this Facility, please agree to these Terms before applying.

Article 1 (Scope of Application)

  1. These terms and conditions apply to all relationships related to the accommodation use of this facility.
  2. The house rules, privacy policy, etc. separately established by our company shall constitute part of these Terms and Conditions and shall also apply.

Article 2 (Reservation and Contract Formation)

  1. Accommodation reservations must be made through the methods specified by our company (our website, reservation system, travel agency, etc.).
  2. An accommodation contract will be concluded when we confirm and accept the reservation details, or when the designated online payment is completed, whichever comes first.
  3. We may ask you to submit identification documents as necessary.

Article 3 (Accommodation fees and payment methods)

  1. Accommodation fees will be based on the price list determined by our company depending on the date of stay, number of people, plan contents, etc.
  2. Payment methods will be as specified by our company, such as [credit card (Stripe, etc.) / advance payment / on-site payment].
  3. As a general rule, accommodation fees include consumption tax and public taxes such as bathing tax and accommodation tax, but these may be displayed separately.

Article 4 (Check-in/Check-out)

  1. Check-in time is from 15:00 onwards and check-out time is by 10:00.
  2. Additional charges may apply for use before check-in time or after check-out time.

Article 5 (Cancellation Policy)

  1. If you cancel for your own reasons, the following cancellation fees will be charged.
    ・Up to [7] days before the stay: Free
    ・2 to 6 days before the stay: 30% of the accommodation fee
    ・The day before your stay: 50% of the accommodation fee
    ・On the day of your stay or no-show: 100% of the accommodation fee
  2. If you do not contact us and do not show up, we may refuse to accept future reservations.
  3. Some plans may have separate cancellation conditions. In such cases, the conditions of the plan will take precedence.

*Please change the number of days and percentages to suit your actual operations.

Article 6 (Termination of contract by the Company)

Our company may refuse to allow a customer to use our facilities or cancel the accommodation contract if any of the following applies:

  1. When it is discovered that the application details were false
  2. When a user violates the House Rules or these Terms and Conditions and fails to comply with a request for correction
  3. When the Company determines that there is a risk of causing significant inconvenience or danger to other customers or neighboring residents.
  4. When it is discovered that the person is affiliated with anti-social forces, etc.
  5. When it becomes difficult to provide the facility due to a disaster, equipment failure, or other unavoidable reasons.

Article 7 (Customer Responsibilities)

  1. If damage is caused to the building, equipment, fixtures, etc. of this facility due to your intentional or negligent acts, you will be responsible for the costs required for repairs, replacement, etc.
  2. As a general rule, we will not become involved in any disputes that arise between customers or third parties.

Article 8 (Management of Valuables)

  1. Guests are responsible for managing their valuables.
  2. As a general rule, we will not be liable for theft, loss, damage, etc. that occurs despite all normal precautions being taken.

Article 9 (Force majeure)

  1. The Company shall not be liable if the use of the Facility becomes impossible or extremely difficult due to natural disasters, epidemics, large-scale disruptions to transportation services, power outages, water outages, or other reasons beyond the control of the Company.
  2. In this case, we will discuss the handling of fees already received individually.

Article 10 (Privacy and Personal Information)

  1. We will handle your personal information appropriately in accordance with our separately established "Privacy Policy."
  2. We may provide information to external services (payment providers, etc.) to the extent necessary for the purposes of accommodation reservations, identity verification, etc.

Article 11 (Governing Law and Jurisdiction)

  1. The interpretation and application of these Terms and Conditions shall be governed by Japanese law.
  2. In the event of a dispute regarding this facility, the Sapporo District Court shall be the exclusive court of first instance.

Date of enactment: [Year Month Day]

Privacy Policy

KAMENOAYUMI Co., Ltd. (hereinafter referred to as "our company") will appropriately protect and manage customers' personal information in the operation of the accommodation facility "KAMENOAYUMI villa" operated by our company, as well as the related website and reservation system.

Article 1 (Business information)

  • Company name: KAMENOAYUMI Co., Ltd.
  • Location: Toyako Town, Abuta District, Hokkaido [XX]
  • Contact: Email [info@xxx] / Phone [0xx-xxx-xxxx]

Article 2 (Definition of Personal Information)

In this Privacy Policy, "personal information" refers to information that can identify an individual customer, such as name, address, telephone number, email address, accommodation history, payment information, etc.

Article 3 (Types of information acquired)

  1. Information to be provided when making a reservation or making an inquiry
    ・Name, furigana
    ·address
    ·telephone number
    ·email address
    ・Number of guests and accompanying persons information
    ・Estimated arrival time, etc.
  2. Information obtained through online check-in, etc.
    ·date of birth
    ·sex
    ·nationality
    ・Passport information (if necessary)
    ・Other information that needs to be recorded in the guest register
  3. Payment Information
    ・Payment amount
    ・Settlement date
    ・Transaction ID, etc.
    *Credit card numbers and other information are managed by payment processing companies (Stripe, etc.) and are not retained by our company as a general rule.
  4. Information related to website usage
    ・IP address, cookie information, browser information, etc.

Article 4 (Purpose of use)

We will use the personal information we collect for the following purposes:

  1. To accept, confirm, and manage accommodation reservations
  2. To provide accommodation services and respond to customers
  3. To verify identity, respond to inquiries, and contact in emergencies
  4. For billing, settlement, refunds, etc.
  5. For recording, reporting and storage in accordance with laws and regulations
  6. For analysis to improve the quality of our services
  7. Providing information such as announcements and guidance (only if requested)

Article 5 (Third party provision)

  1. We will not provide your personal information to third parties except in the following cases:
    ① When the customer has given their consent
    ② When required by law
    ③ When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the customer's consent.
    ④ When it is particularly necessary to improve public health or promote the healthy development of children, and it is difficult to obtain the customer's consent.
    ⑤ When cooperation with a government agency is necessary and obtaining your consent may impede the performance of business.
  2. For payment processing, etc., we may provide information to payment processing companies and other business partners to the extent necessary.

Article 6 (Outsourcing)

We may outsource some of our operations, such as accommodation reservations, payment processing, and system operation, to external companies. In such cases, we will require the outsourced company to properly manage personal information and will provide necessary supervision.

Article 7 (Safety Management Measures)

In order to prevent the leakage, loss, falsification, and unauthorized access of personal information, we will take necessary and appropriate safety control measures, such as access restrictions, log management, and password management.

Article 8 (Retention Period)

We will retain personal information to the extent necessary to achieve the purpose of use. Information that is required by law to be retained for a certain period of time will be disposed of or deleted in an appropriate manner after that period.

Article 9 (Requests for disclosure, correction, suspension of use, etc.)

  1. Customers can request the disclosure, correction, addition, deletion, or suspension of use of their personal information.
  2. If you wish to make such a request, please contact us using the contact details set out in Article 1. We will respond appropriately in accordance with the law.

Article 10 (Use of Cookies, etc.)

  1. Our website may use cookies and other technologies to improve our services.
  2. You can refuse to accept cookies by changing your browser settings, but in that case, you may not be able to use some functions.

Article 11 (Changes to this Policy)

We may change this Privacy Policy in response to amendments to laws and regulations, changes to service content, etc. If there are any important changes, we will notify you on our website, etc.

Date of enactment: [Year Month Day]